Privacy Policy
This Privacy Policy explains how MomentMode collects, uses, stores, and protects personal information when you visit momentmode.co.uk, place an order, contact us, or use our website.
We are the data controller for the personal information collected through this website.
Nothing in this Privacy Policy affects your legal rights under UK data protection law.
1. Who We Are
MomentMode
72 Cross St, Farnworth
Bolton BL4 7AJ
United Kingdom
Email: info@momentmode.co.uk
Phone: +44 1204 703730
Customer support hours:
Monday to Friday, 9:00 AM – 5:00 PM GMT
For any privacy question or request about your personal information, please email info@momentmode.co.uk with “Privacy” in the subject line.
2. Personal Information We Collect
We may collect personal information when you place an order, contact us, create an account, subscribe to emails, or use our website.
This may include:
- Full name
- Billing address
- Delivery address
- Email address
- Phone number
- Order details, including products ordered and order value
- Payment confirmation details
- Messages you send to us by email, contact form, or customer support request
- Account login details, if you create an account
3. Payment Information
Payments are processed securely by third-party payment providers.
We do not store your full debit card or credit card details on our website.
Depending on the payment method used, we may receive limited payment confirmation information, such as payment status, card type, or the last four digits of the card.
4. Information Collected Automatically
When you visit our website, some technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Website referral source
- General location, such as country or region
- Cookie and similar technology information
This information helps us operate, secure, and improve the website.
5. How We Use Your Information
We use personal information to:
- Process and manage orders
- Take and confirm payment
- Deliver products
- Send order confirmations and delivery updates
- Respond to customer support messages
- Handle returns, exchanges, refunds, and complaints
- Manage customer accounts, where applicable
- Prevent fraud, abuse, and unauthorised activity
- Keep accounting, tax, and business records
- Improve website performance and customer experience
- Send marketing emails, only where you have opted in
- Comply with legal obligations
6. Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful basis for using personal information.
We may use your information based on:
Performance of a contract
To process your order, take payment, arrange delivery, provide customer support, and handle returns or refunds.
Legal obligation
To keep records required for tax, accounting, legal, and regulatory purposes.
Legitimate interests
To operate and improve our business, prevent fraud, respond to customer enquiries, protect website security, and manage customer service.
Consent
To send marketing emails or use non-essential cookies where consent is required.
You may withdraw consent at any time where consent is the lawful basis.
7. Who We Share Information With
We only share personal information where necessary to operate our store, provide services, or meet legal obligations.
This may include:
- Payment processors
- Delivery and courier partners
- Website hosting providers
- Email and order notification service providers
- Analytics providers, where applicable and where consent is required
- Marketing email providers, where you have opted in
- Accountants, legal advisers, or professional service providers
- Government bodies, regulators, or law enforcement where legally required
We do not sell your personal information.
We do not share your personal information with other businesses for their own marketing purposes.
8. International Data Transfers
Some service providers may process or store personal information outside the United Kingdom.
Where this happens, we take reasonable steps to make sure appropriate safeguards are in place, such as adequacy regulations, approved transfer agreements, or other recognised protections under UK data protection law.
9. How Long We Keep Your Information
We keep personal information only for as long as needed for the purpose it was collected.
Typical retention periods include:
- Order, invoice, and accounting records: up to 6 years where required for tax and business records
- Customer support emails: up to 3 years after the last contact
- Customer account information: until the account is deleted or no longer needed
- Marketing email records: until you unsubscribe or withdraw consent
- Website analytics data: for the period set by the analytics provider, where applicable
- Cookie data: according to the cookie type and settings explained in our Cookie Policy, where applicable
After the relevant period, we delete, anonymise, or securely store the information where required by law.
10. Marketing Emails
We only send marketing emails if you have opted in or where we are legally allowed to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@momentmode.co.uk.
Unsubscribing from marketing emails will not stop important service emails, such as order confirmations, dispatch updates, refund notices, or customer support replies.
11. Cookies
Our website may use cookies and similar technologies to:
- Make the website work properly
- Remember items in your basket
- Support checkout and account login
- Improve website security
- Understand website performance
- Support analytics or marketing, where consent is required
You can manage cookies through your browser settings and, where available, through the cookie settings or consent banner on our website.
For more details, please read our Cookie Policy if available.
12. Security
We use reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include secure website connections, restricted access to customer information, secure payment processing, and regular website maintenance.
No online system is completely secure, but we take reasonable steps to protect customer information.
13. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Be informed about how your information is used
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Request data portability where applicable
- Withdraw consent where we rely on consent
- Object to direct marketing
To make a request, email info@momentmode.co.uk with “Privacy” in the subject line.
We may ask for proof of identity before responding to a request.
We aim to respond to valid privacy requests within one calendar month.
14. Children’s Privacy
Our website is not directed at children.
We do not knowingly collect personal information from anyone under 18.
15. Data Breaches
If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take appropriate steps in line with UK data protection requirements.
Where required, this may include notifying the UK Information Commissioner’s Office and affected individuals.
16. Links to Other Websites
Our website may contain links to third-party websites, such as payment providers, delivery partners, or social media platforms.
We are not responsible for the privacy practices, content, or security of those third-party websites.
Please read their privacy policies before sharing personal information with them.
17. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to help.
Email: info@momentmode.co.uk
You also have the right to complain to the UK Information Commissioner’s Office. The ICO provides guidance for individuals and organisations about data protection rights and responsibilities.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be available on this page with the updated date.
19. Contact
For questions about this Privacy Policy or your personal information, contact us:
MomentMode
72 Cross St, Farnworth
Bolton BL4 7AJ
United Kingdom
Email: info@momentmode.co.uk
Phone: +44 1204 703730
Customer support hours:
Monday to Friday, 9:00 AM – 5:00 PM GMT