Term & Conditions

These Terms & Conditions govern your use of momentmode.co.uk and any orders placed through our website.

By using our website or placing an order with us, you agree to these terms. Please read them carefully before placing an order.

Nothing in these terms affects your statutory rights as a UK consumer.

1. Who We Are

This website is operated by MomentMode.

MomentMode
72 Cross St, Farnworth
Bolton BL4 7AJ
United Kingdom

Email: info@momentmode.co.uk
Phone: +44 1204 703730

Customer support hours:
Monday to Friday, 9:00 AM – 5:00 PM GMT

2. Who Can Order

To place an order on our website, you must be at least 18 years old, have the legal capacity to enter into a contract, and provide a valid UK delivery address.

We currently sell to customers in the United Kingdom only.

Our products are intended for personal and household use. We do not sell products for resale or distribution.

3. Products

MomentMode sells homeware and accessory products, including rattan and bamboo lampshades, seagrass baskets, wooden chopping and serving boards, and related natural homeware items.

We try to describe and display products as accurately as possible. Product images, colours, measurements, and finishes may vary slightly due to lighting, screen settings, photography, natural material differences, and handmade production methods.

For hand-woven and natural material products, small variations in colour, shape, pattern, weave, texture, and size are normal. These natural variations are part of the character of the product and are not usually considered faults.

Please read product descriptions, dimensions, and care information carefully before placing an order.

4. Prices

All prices on our website are shown in GBP (£).

Prices include VAT where applicable.

Standard UK shipping is free on all orders.

Prices may change from time to time, but this will not affect orders that have already been confirmed.

If we discover a clear pricing error after you place an order, we may contact you before dispatch. In that case, we may offer you the option to continue at the correct price or cancel the order for a full refund.

5. Orders and Contract Formation

When you place an order through our website, you are making an offer to buy the selected product or products.

After placing an order, you should receive an order confirmation email. This confirms that we have received your order.

A contract between you and MomentMode is formed when we accept your order and dispatch the goods.

We may cancel or refuse an order if:

• The product is unavailable
• Payment cannot be authorised
• The delivery address is outside the UK
• There is a clear pricing or product listing error
• We suspect fraud or unauthorised payment use
• The order appears to be for resale or distribution

If we cancel an order after payment has been taken, we will refund you to the original payment method.

6. Payment

We accept the payment methods shown at checkout. Available payment options may include major debit cards, credit cards, and other supported online payment methods.

Payment is taken at checkout.

Payments are processed securely by third-party payment providers. MomentMode does not store your full card details on our website.

Full payment details are explained in our Payment Policy.

7. Delivery

We currently ship to addresses in the United Kingdom only.

Standard shipping is free on all orders.

Our estimated total delivery time is 5–8 business days from the day your order is placed. This includes:

• Handling time: 1–2 business days
• Transit time: 4–6 business days

Orders are processed Monday to Friday, excluding UK public holidays. Our daily order cut-off time is 5:00 PM GMT.

Delivery estimates are not guarantees and may be affected by courier delays, public holidays, weather, remote postcodes, or other events outside our control.

Full delivery details are explained in our Shipping & Delivery Policy.

8. Returns, Exchanges, and Refunds

You may request a return for eligible items within 30 days of delivery.

Returned items should be unused, in the same condition you received them, and returned with original packaging where reasonably possible.

Return shipping is free for customers when the return is arranged through our approved return process.

We do not charge a restocking fee.

Approved refunds are issued to the original payment method within 10 business days after we receive and approve the returned item.

Exchanges may be available within the same 30-day return window, subject to stock availability.

You may also have a statutory right to cancel an online order within 14 days of delivery under UK consumer rules. UK Consumer Contracts rules provide cancellation rights for distance selling, and the official regulations are available on legislation.gov.uk.

For faulty goods, your statutory rights may apply beyond our standard 30-day return window. The Consumer Rights Act 2015 covers rights including goods being of satisfactory quality, fit for purpose, and as described.

Full return details are explained in our Returns & Refunds Policy.

9. Your Consumer Rights

Nothing in these terms limits or removes your statutory rights as a UK consumer.

This includes your rights relating to goods that are faulty, not as described, or not fit for purpose, as well as your legal cancellation rights for online purchases where applicable.

If any part of these terms conflicts with your statutory rights, your statutory rights will apply.

10. How You May Use the Website

You agree not to use our website in a way that:

• Breaks any law or regulation
• Attempts to gain unauthorised access to the website, server, or connected systems
• Uploads or transmits viruses, malware, or harmful code
• Copies, scrapes, or republishes website content for commercial use without permission
• Places fraudulent orders or uses another person’s payment method without permission
• Interferes with the normal operation or security of the website

We may suspend or block access to the website where misuse is suspected.

11. Intellectual Property

The content on this website, including text, images, product descriptions, logos, graphics, page layout, and design, belongs to MomentMode or its content providers.

You may view and print pages for personal, non-commercial use only.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission.

12. Customer Accounts

If you create an account on our website, you are responsible for keeping your login details secure.

You are also responsible for activity that takes place under your account.

Please contact us if you believe your account has been accessed without permission.

13. Our Liability

Nothing in these terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under UK law.

Subject to this, our liability in connection with an order is limited to the amount paid for that order.

We are not responsible for business losses, including loss of profit, loss of business, loss of revenue, or business interruption, because our products are sold for personal and household use only.

14. Events Outside Our Control

We are not responsible for delays or failure to meet our obligations where this is caused by events outside our reasonable control.

This may include courier delays, postal disruption, severe weather, fire, flood, supplier disruption, technical outages, government action, or other unexpected events.

If such an event causes a significant delay to your order, we will contact you where possible and offer a suitable solution, which may include cancellation and a refund.

15. Privacy and Cookies

We handle personal information according to our Privacy Policy and Cookie Policy.

Please read those policies to understand how we collect, use, and protect customer information.

16. Complaints and Disputes

If you have a complaint, please contact us first so we can try to resolve the issue.

Email: info@momentmode.co.uk

Please include your order number where relevant and a clear description of the issue.

We aim to respond to customer messages during our support hours as soon as reasonably possible.

If we cannot resolve a complaint, you may be able to seek advice from a UK consumer advice service or bring a claim in a UK court.

17. Changes to These Terms

We may update these Terms & Conditions when needed.

The latest version will be available on this page with the updated date.

The terms that apply to your order are the terms shown on the website at the time you place your order.

18. If Part of These Terms Is Invalid

If any part of these terms is found to be invalid or unenforceable by a court or competent authority, the remaining parts will continue to apply.

19. Transferring These Terms

We may transfer our rights and obligations under these terms to another organisation. This will not affect your rights or our obligations under these terms.

You may not transfer your rights or obligations under these terms to another person without our written agreement.

20. Governing Law and Jurisdiction

These terms and any contract formed under them are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

21. Contact

For questions about these Terms & Conditions, please contact us:

MomentMode
72 Cross St, Farnworth
Bolton BL4 7AJ
United Kingdom

Email: info@momentmode.co.uk
Phone: +44 1204 703730

Customer support hours:
Monday to Friday, 9:00 AM – 5:00 PM GMT