Contact Us
We’d genuinely like to hear from you. Whether it’s a question about an order, a query about which lampshade fits your light fitting, or anything else — a real person reads every email and replies, usually the same working day.
The fastest ways to reach us
Email: info@momentmode.co.uk We reply within 1 working day, Monday to Friday. If you’ve emailed on a weekend or bank holiday, you’ll hear back the next working day.
Phone: +44 1204 703730 Monday to Friday, 9:00 AM – 5:00 PM (GMT). If we miss your call (we’re a small team — sometimes we’re at the packing bench), leave a voicemail with your name and number and we’ll call you back the same day.
Address: 72 Cross St, Farnworth, Bolton BL4 7AJ, United Kingdom
Have an order question?
To help us help you faster, please include in your message:
- Your order number (it’s in your order confirmation email, starts with
#) - The email address you used at checkout
- A short description of what’s up
If your message is about a damaged or missing parcel, a couple of photos go a long way.
Other reasons to get in touch
- Returns and exchanges — see our Returns & Refund Policy first; it answers most return questions in one page.
- Bulk or trade enquiries — email us with “Trade” in the subject line. We work with a small number of UK independent shops and interior designers.
- Press, partnerships and collaborations — email us with “Press” or “Partnership” in the subject line.
- Privacy and data requests — see our Privacy Policy for how to make a data request.